Resolve routine questions consistently androute the rest with context.
Uses approved knowledge to organise customer requests, prepare bounded answers and create accountable human handoffs.
Discuss your requirementsOne accountable agent. Clear specialist ownership.
Your PA coordinates the work. Each specialist owns one part of the workflow, so approved inputs become a review-ready handoff.
Explore one responsibility at a time.
Request Classifier
Identifies intent, urgency and required context.
Customer request to Resolution record.
This is an illustrative handoff. Your exact stages, evidence and approval gates are agreed during setup.
See it in your business.
Choose an industry to see one practical, illustrative workflow. Scope, supported connections and approvals are agreed during setup.
No matching industry. Tell us how your business works and we can discuss the fit.
A software team needs billing, access and how-to questions separated before specialist escalation.
A software team needs billing, access and how-to questions separated before specialist escalation.
- Incoming request
- A software team needs billing, access and how-to questions separated before specialist escalation.
- Agent tasks
- Request Classifier, Knowledge Answerer, Resolution Coordinator
- Your team receives
- A classified queue, grounded draft answer, missing details and complete escalation brief.
Business benefitA classified queue, grounded draft answer, missing details and complete escalation brief.
Important boundaryThe agent stays within approved knowledge and escalation rules. It does not make regulated, safety-critical or binding commercial decisions.
Discuss this workflow →A software team needs billing, access and how-to questions separated before specialist escalation.
- 1Primary taskIntent & urgency
- 2SpecialistsRequest Classifier + Knowledge Answerer
- 3ApprovalNamed owner reviews
- 4Next actionResolution record
Four things we agree clearly.
- Business context
- Approved facts, rules, sources and the knowledge specialists may use.
- Selected responsibilities
- The roles, outputs and handoffs included in your custom scope.
- Connections and costs
- Supported permissions, provider subscriptions and paid actions are agreed separately.
- Approval boundary
- The agent stays within approved knowledge and escalation rules. It does not make regulated, safety-critical or binding commercial decisions.
What businesses usually ask.
Can we choose only some specialists?
Yes. The custom quotation can include only the responsibilities your workflow needs.
What must our team approve?
Your approval points are agreed during setup. Consequential actions and external releases remain reviewable.
Can it connect to our existing tools?
Potential connections are assessed against platform support, permissions, data quality, geography and required controls.
What do you need before starting?
Accurate business context, source access where applicable, clear rules and a named owner for decisions.
Is there a fixed price?
No. BuildingBots prepares a custom quotation based on selected responsibilities, workflow complexity, integrations and controls.
You choose the specialists. We shape the workflow.
Tell us how customer support agent should work in your business.